Tema 1. The internal structure of a hotel and the Front Office
1. Internal organisation of a hotel
1.1 Job titles and job responsibilities
1.2 Notices for different departments
2. Reception
2.1 Lexis used in reception
2.2 Check-in and check out
2.3 'To have something done', 'To get someone to do something'
3. Housekeeping
3.1. Job titles
3.2. Lexis of fittings and fixtures
4. Writing emails
4.1 Formal and informal language
  4.1.1 Latin origin words

Tema 2: Air travel
1. Flying in general
1.1 Lexis related to flying
1.2 Low cost airlines
1.3. Multi-part verbs
2. At the airport
2.1. Airport announcements
2.2 Checking in
2.3 Sequence linkers
2.4 Departure procedure
3. In the air
3.1. Duties of a flight attendant
  3.1.1 Intonation when explaining procedure
3.2 Use of the future continuous
4. Customs regulations


Tema 3: Tourist information and guided tours
1. Tourist attractions
1.1 Leisure activities
1.2 Sports venues
2. Tourist information offices
2.1. Making recommendations
2.2 Measurement and dimension
3. Conditional sentences
4. Tourist leaflets
5. Guided tours
5.1. Lexis related to tours
5.2. Guiding language
  5.2.1. Commentaries
  5.2.2. Relative clauses
6. Passive voice for giving information
7. Descriptive adjectives

Tema 4: Negotiation (tour operators and hoteliers) & Promotion
1. Hotel contracting
1.1 Contact emails
1.2 Arranging a meeting
2. Negotiating
2.1. Lexis used at meetings
2.2 Negotiating a contract
2.3. Emails to confirm an agreement
3. Email and web addresses
3.1 How to read them
4. Advertising and publicity
4.1 The language of advertising
  4.1.1. Writing a promotional text
5. Confusing grammatical points
5.1. Word order
5.2. When to use 'as', 'like', 'as if'
5.3. 'Used to', 'be used to', 'usually do'
6. Revising grammar

Tema 5: Cruising and the Canary Islands
1. Cruises
1.1. Lexis related to ships
1.2 Routes
1.3 On-board entertainment
2. '-ing' forms
2.1. '-ing' or infinitive
3. Giving instructions
4. Passive structures with following infinitive
5. The Canary Islands
5.1. Lexis related to geographical features
5.2. Lexis related to historical facts
5.3. Forming adjectives from nouns and verbs
5.4 Articles and possessives
6. Degrees of certainty


Tema 6: The Food & Beverage Department
1. The Food and Beverage Department
1.1. Staff duties
1.2 Restaurant language
1.3 Emails of complaint and apology
2. Meetings, events and celebrations
2.1. Different types of events
2.2. The business guest
  2.2.1. Review of the passive voice
3. Conferences
3.1. Conference vocabulary
  3.1.1 Equipment
  3.1.2. Describing layout, shape, dimension and capacity
4. Emails of reply